Returns Process

Your package will contain detailed return instructions and a prepaid return label for all returnable items. There are two return options for most items:

  1. Pre-paid Return Shipping Label - $5.00
  2. Standard Return Shipping
  1. Pre-Paid Return Shipping Label - $5.00
  2. For convenient return processing on most orders, your packing slip will include a pre-paid, pre-addressed label for your return package. When you use the pre-paid shipping label to mail us your return, we will deduct $5.00 from your order refund. Please follow these steps:

    1. Pack the item(s) securely in the original product packaging, if possible. Please include all paperwork, parts, and accessories. All products must be returned in good condition, with tags attached to ensure full credit.
    2. Complete the return reason questionnaire.
    3. Affix the pre-paid label to the package. Before sending your return shipment, please remove all extra labels from the outside of the package.
    4. Send your package via US Mail by giving it to your postal carrier or dropping it at a local post office or mail drop point.
    • To receive credit, Items must be returned within 30 days of purchase.
    • You can expect a refund in the same form of payment originally used for the purchase,within 30 days of our receiving the returned order.
    • You will be refunded the return shipping cost if the return is a result of a manufacturing defect or shipping error.
    • Please do not reproduce the pre-paid label in any way, to ensure proper credit processing.
    • Items marked as final sale cannot be returned.
  3. Standard Return Shipping
  4. If you prefer to not use the pre-paid return shipping label included with most orders,you may use your own shipping method. Please follow these steps:

    1. Pack the item(s) securely in durable packaging. Please include all paperwork, parts, and accessories. All products must be returned in good condition, with tags attached to ensure full credit.
    2. Complete the return reason questionnaire.
    3. Before sending your return shipment, please remove all extra labels from the outside of the package.
    4. Send the return package to the following address (unless your packing slip directs otherwise):

Unionbay Attn:

Returns Department
21216 72nd Ave. South Kent
WA 98032