FREQUENTLY ASKED QUESTIONS
Shopping at UNIONBAY is easy:
If you know what you are looking for, use the Womens, Mens, Girls and Boys links. Once you have found an item, select your size and use the 'ADD TO SHOPPING CART' button underneath.
Review the items in your shopping cart by selecting the 'SHOPPING CART' link at the top of the page. You can add products to your Wish List or use the 'REMOVE FROM BASKET' link to delete items from your shopping bag.
Click on ‘CHECKOUT’ to complete your order.
Register with us and you will be able to enjoy the following benefits through your UNIONBAY account:
- Track your orders and review past purchases
- Request your return or exchange directly from your account
- Gain access to your Wish List and Recommendations
- Manage your account details, order history and email preferences and see order status.
We accept Visa, MasterCard and American Express.
UNIONBAY currently ships to street addresses in the United States, including Alaska, Hawaii, US Virgin Islands and Puerto Rico. We also ship to PO boxes or APO military bases.
You may only ship to one address per order.
If your order contains gifts or items that require shipping to multiple locations, you will need to place separate orders for each address.
All domestic orders will be delivered by USPS from 9am-8pm, Monday to Friday.
As we are unable to redirect orders once your items have been dispatched, please ensure you provide a suitable shipping address for the specified delivery times.
Please note that your order will only be shipped once payment and delivery details have been approved. Order cut-off times are provided as guidelines only, and do not take into account possible delays caused by payment authorization.
We are unable to redirect orders to a different address after dispatch. Therefore, please ensure you provide a suitable shipping address for the specified delivery times.
It is not possible to combine orders or add items to an existing order. If you would like all your items to be delivered together, you will need to cancel your order(s) and place a new order which contains all the items you require.
After you place your order, you will be sent an email confirming that it has been received. Your card will be debited at this time. In the rare instance that any of the items you have ordered are not available, you will receive an email from our Customer Care team and your original form of payment will be refunded the value of the item(s).
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number. You can also log into your account and view and track the status of your shipment by clicking on 'My Account' followed by 'Order Status'.
Unworn and unwashed merchandise with tags attached will be eligible for return within 30 days of date of merchandise received. Unless store credit is chosen, all UNIONBAY.com order returns will be credited back to your original form of payment. Please note that your original shipping cost will not be refunded. UNIONBAY reserves the right to refuse a refund request if it does not comply with our policy.
Return instructions:
- Visit our Return Portal
- Fill in order # and the email address used with the original order. Your order number can be found on your confirmation e-mail.
- Select the items that you wish to return
- Select refund and shipping method for the return
- First option is a refund to the original payment and UNIONBAY will deduct $5 for shipping
- Second option is a refund for UNIONBAY.com store credit and the return label will be free
- Review all selections and confirm your return
- Return selections are final and cannot be reversed once confirmed
You will receive confirmation of the submission for your return along with a shipping label to the email address registered with UNIONBAY.com. Please print and attach the return label to a securely closed package and drop off at any USPS location.
Once the refund is processed, a notification will be sent to your email.
Important Notification – Your return must be completed and shipped within the UNIONBAY return policy time-frame of 30 days from the order's arrival
Exchanges:
At this time, UNIONBAY cannot automatically process exchanges. To exchange an item, please choose “Store Credit” as your method of refund. Once your item is received and approved in our warehouse, you will be emailed a gift card for the same amount. Please place a new order on UNIONBAY.com with the gift card so shipping costs are covered.
All correctly returned products will either be refunded to the purchaser's credit card, and will exclude the $5 shipping costs.
Please be aware that it can take up to 10 business days for the refund to appear in your account.
Sign up for our newsletter and you will receive a 10% off promo code in your inbox as well as future sitewide offers!
Please be assured that your personal information is kept private and confidential and at no point will we rent or sell this.
To register at UNIONBAY we will need to know your name, mailing address and email address. When processing your order online we require your billing address, shipping address, telephone number, credit card number and expiration date. If necessary, these details may be shared with a credit reference agency to verify your order.
Please note that UNIONBAY may use your contact details to inform you of the latest arrivals as well as style and lifestyle inspiration. If you would prefer not to receive these updates, you can unsubscribe in your email preferences.
For further detail, read our Privacy Policy in full here.
California Consumer Privacy Act Notice and Rights Information found here.
Our merchandise was produced in compliance with all applicable requirements of (1) Sections 6, 7 and 12 of the Fair Labor Standards Act, as amended (the "FLSA"), and all regulations and orders of the U.S. Department of Labor issued under Section 14 thereof; (2) state and local laws pertaining to child labor, minimum wage and overtime compensation; and (3) with respect to merchandise (including components thereof) manufactured outside the United States, the wage and hour laws of the country of manufacture and without the use of child, prison or slave labor. We have in effect a program of monitoring any contractors who performed work for us in connection with the production of the merchandise for compliance with the FLSA and comparable state, local and foreign laws.
Once we receive your return, it can take up to two weeks for the refund to show up on your credit card statement.
We gladly honor a one-time price adjustment on merchandise within 7 days of the original purchase date, if accompanied by the original proof of purchase. Price adjustment refunds will be made in the same form of payment as your purchase was made.
What is CashBack?
CashBack is a rewarding program designed by merchants to give you money when you shop with them. It's a simple and convenient way for merchants to show their appreciation to shoppers like you.
How can I redeem my CashBack?
To redeem your CashBack, please follow these simple steps:
- Check your email after making a qualifying purchase. You will receive an email with instructions for CashBack redemption.
- Complete the CashBack redemption form provided in the email.
- Choose your preferred CashBack redemption method: a virtual Visa card or a merchant gift card.
- Depending on where you made your purchase, you can select either the virtual Visa card or a specific merchant gift card for redemption
Why is there a holding period to receive my CashBack?
The holding period is to verify no returns or refunds were made on an order prior to the CashBack being issued.
How long does it take to receive my gift card?
Once you confirm your selection, we will promptly provide you with the details of your gift card after the 30 day holding period.
How do I use my gift card?
You can apply your site credit directly on the site in the promocode box.
Where can I find my gift card?
Once you select a gift card, we will promptly send you an email containing all the details about your gift card CashBack. We understand that emails can sometimes get lost or misplaced. If you are unable to locate the email please reach out to our support team: shop@unionbay.com
Where can I use this virtual Visa card?
You can use the virtual Visa card anywhere that accepts Visa. Enjoy the flexibility of using your virtual Visa card wherever Visa is accepted.
Where can I check my balance and statement on my virtual Visa card?
After selecting a virtual Visa CashBack, we will send you an email containing a link to access the details of your card, including your balance and statement.
When I tried to use my virtual Visa card, the charge was declined. What can I do?
If your virtual Visa card is declined, please follow these steps:
- Ensure that your card has a sufficient balance by checking your card details.
- Double-check that you have entered the correct card number, name, and address during the transaction.
- If you are still experiencing issues, please email us at card@getfondue.com with all the details of your charge.