Returns

Holiday Returns

We will be extending our return window through January 15th for all orders made from now through 12/31/24.

Returns Process

Unworn and unwashed merchandise with tags attached will be eligible for return within 30 days of purchase date. All returns will be credited back to your original form of payment unless store credit is chosen. Please note that your original shipping cost will not be refunded. UNIONBAY reserves the right to refuse a refund request if it does not comply with our policy. Please allow 7-10 business days for a return to be processed.

If you paid the $1.98 for risk-free returns when you made your purchase, all returns will be free! If you didn't pick this option, no worries! You can either receive free return shipping when you pick store credit as a form of refund. If you want the refund back to your original form of payment, there will be a $5 return shipping fee added. 

Return instructions:

  1. Visit our Return Portal
  2. Fill in the 6 digit order number and the shipping address zip code. Your order number can be found on your confirmation e-mail.
  3. Select the items that you wish to return
  4. Select refund and shipping method for the return
    1. First option is a refund to the original payment and UNIONBAY will deduct $5 for shipping
    2. Second option is a refund for UNIONBAY.com store credit and the return label will be free
  5. Review all selections and confirm your return
  6. Return selections are final and cannot be reversed once confirmed
  7. Your return must be completed and shipped within the UNIONBAY return policy time-frame of 30 days from the order's purchase date.

You will receive confirmation of the submission for your return along with a shipping label to the email address registered with UNIONBAY.com. Please print and attach the return label to a securely closed package and drop off at the carrier specified on your return label. You may also get the option to drop off using a QR Code. If this is the case, you do not need to print the return label.

Once the refund is processed, a notification will be sent to your email.

UNIONBAY merchandise purchased from other retailers, including department stores, must be returned to the store from which it was originally purchased and is subject to the return policy of the originating retailer. This includes apparel, footwear, sunglasses and handbags.

UNIONBAY guarantees against manufacturers defects. Normal wear and tear does not qualify. If you feel the merchandise is defective and it was purchased from this website, please contact us (https://www.unionbay.com/pages/contact-us).

*At this time, we cannot accept returns from APO military bases.

Exchanges:

At this time, UNIONBAY cannot automatically process exchanges.